As the COVID-19 pandemic swept the world, it forced enterprises to redefine how, when, and where work gets done. People moved from offices and field service positions to their homes; even those who had to remain in place found their jobs increasingly automated by both algorithms and robots. This critical moment accelerated the already existing transitions, loosely complied under the term "digital transformation," underway as companies increasingly offered digitally augmented goods and services.
In fact, in IDC'sJanuary 2022 Future Enterprise
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