What Customers Really Gain: The Business Value and ROI of Concur Travel and Expense

Most finance and travel leaders are feeling the strain of travel and expense (T&E) programs that weren’t built for today’s pace and complexity or the pressures of ongoing headwinds and uncertainty. Costs fluctuate faster, regulations shift more often, employees expect consumer-grade tools, and business leaders require more real-time, relevant data to inform decision-making. Basic digital tools can capture receipts, but they struggle to enforce policies consistently or surface meaningful insights. As organizations push for tighter control, cleaner data, and more reliable compliance, the case for more advanced T&E technology becomes hard to ignore. 

IDC conducted research exploring the value and benefits for organizations using the Concur Travel and Expense platform to streamline reporting, processing, and policy management.